operations manager - strategic delivery & operations

At team5pm, we believe strong operations are key to sustainable growth, high-performing teams, and consistent client delivery.

As Operations Manager, you play a central role in improving how our organization operates and scales. You ensure teams can deliver smoothly and efficiently, while continuously identifying opportunities to improve workflows, collaboration, planning, and operational effectiveness across the agency.

You combine operational ownership with a strategic mindset. You understand how delivery, staffing, workflows, utilization, and ways of working directly impact team performance, client satisfaction, and business growth.

Working closely with Client Leads, Expert Leads, and management, you help create a scalable operational foundation that supports both today’s delivery and tomorrow’s ambitions.

What you’ll do

• Oversee and improve operational workflows and ways of working across the agency

• Take ownership of agency-wide capacity planning and resource allocation

• Ensure teams are staffed effectively across projects, priorities, and peak moments

• Maintain operational oversight across teams and help align planning, priorities, and delivery

• Support Client Leads with utilization, productivity, and operational challenges

• Identify bottlenecks and translate operational insights into practical improvements

• Drive initiatives that improve collaboration, predictability, and operational scalability

• Help professionalize operational processes, reporting, and planning structures

• Support the implementation of tooling, automation, and AI solutions that improve efficiency and scalability

• Act as a connector between Client Leads, Expert Leads, and management to ensure alignment across teams

• Contribute to operational decision-making and help prioritize initiatives with the highest business impact

What success looks like

• Teams operate with clarity and strong alignment

• Projects run predictably and efficiently

• Capacity and staffing are managed proactively

• Operational bottlenecks are solved before they escalate

• Workflows become more scalable and easier to manage

• Collaboration across teams improves

• The organization gains stronger operational structure and visibility as it grows

What we’re looking for

You are someone who enjoys improving how organizations work. You combine structure, analytical thinking, and strong people skills with a pragmatic, hands-on mindset.

You know how to balance day-to-day operational execution with longer-term improvement and scalability.

Ideally, you bring:

• Experience in operations, business operations, delivery management, or resource management within a fast-moving organization or agency environment

• Strong skills in capacity planning, workflow optimization, and operational coordination

• The ability to identify operational improvements and drive them from idea to execution

• Strong organizational awareness and understanding of how operational decisions impact delivery, teams, and business performance

• Experience working across multiple stakeholders and functions

• Affinity with automation, tooling, and AI-driven workflows

• A proactive, structured, and solution-oriented mindset

• The ability to stay calm, organized, and effective in a dynamic environment

Why this role matters

This role plays an important part in helping team5pm scale in a smart, sustainable, and well-organized way.

You help build the operational structure that enables teams to perform at their best, today and as the organization continues to grow.

Meet team5pm
We are a data-driven social agency focused on effectiveness. Since 2018, we’ve been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. From YouTube and TikTok content to digital-first commercials and influencer campaigns, we’ve got it all covered.

Operating out of Amsterdam, Stockholm, Cape Town, and Warsaw, we partner with an international network of clients that includes Prime Video, GAMMA, bol, and KPN. Our work has earned us recognition such as SAN Awards, ADCN Lamps, Effie Awards, The YouTube Works, The Webby Awards, The Global Search Awards, and The European Video Awards.

What do we offer in return?

A great job at a no-nonsense, data-driven content group. We aren’t fans of "fuss," but we do love initiative and responsibility. We also value experimenting and learning fast. You’ll become part of a dynamic team and work with awesome colleagues. We enjoy a drink at our own bar and value good coffee, social gatherings, and team outings.

We don’t like standing still, but we do like to pause and celebrate our successes.

We believe that the success of team5pm is directly dependent on your development. There is plenty of room for feedback and personal growth. At our agency, development isn’t optional: we expect you to be eager to take the next steps in your career.

Working at team5pm

It’s no coincidence that our name starts with "team." We would be nowhere without you, our talented specialist. You are the foundation of everything we do. We want to help you become the best version of yourself—and you can only be your best version if you can truly be yourself.

This means we work based on these 5 core values:

Combining these values with innovative methods, the coolest clients, and a good dose of fun is exactly what team5pm is all about.