OTC (Order-to-Cash) Specialist SAMY L'Oréal Benelux

Are you a numbers enthusiast who thrives on precision, structure, and problem-solving? Do you feel right at home when managing large data flows, tight deadlines, and making sure every cent adds up? Want to be a key financial player for one of the world’s leading brands and help steer L’Oréal’s operations in the right direction? Then this OTC Specialist role is exactly what you’ve been looking for!

OTC Specialist by SAMY 

As an OTC Specialist, you’ll be responsible for managing the end-to-end Order-to-Cash process, ensuring accurate and timely processing of customer orders, invoicing, payment collection, dispute resolution, and account reconciliation. The role supports financial operations and helps maintain strong customer relationships while ensuring compliance with company policies.

Key Responsibilities:

• Order Management:

  • Process and review customer sales orders for accuracy and completeness.

  • Monitor order status and coordinate with logistics, sales, and customer service teams to ensure timely delivery.

• Invoicing & Billing:

  • Generate and issue customer invoices in accordance with contractual terms and billing schedules.

  • Ensure accuracy of billing data and address any discrepancies quickly.

• Accounts Receivable:

  • Monitor customer accounts for incoming payments.

  • Apply payments to customer accounts accurately.

  • Follow up on overdue accounts and work with customers to resolve outstanding balances.

• Dispute & Deduction Management:

  • Investigate and resolve customer billing issues, disputes, and short payments.

  • Collaborate with internal teams (sales, logistics, customer service) to resolve disputes efficiently.

• Reporting & Reconciliation:

  • Prepare reports on receivables, aging, and collection activities.

  • Perform regular account reconciliations and support month-end closing processes.

• Compliance & Process Improvement:

  • Ensure all OTC processes comply with internal controls, company policies, and audit requirements.

  • Identify opportunities for process improvements and support automation initiatives.
    

What are we looking for

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• 2+ years of experience in OTC, Accounts Receivable, or a similar finance role.

• You know your way around financial tools and ERP systems (e.g., SAP, Oracle, Netsuite, Microsoft Dynamics).

• You have excellent communication and customer service skills.

• You’re analytical and have a sharp eye for detail: you can handle big piles of data without dropping the ball.

• You’re cool under pressure and know how to hit deadlines, even when it gets busy.

• You’re a real team player who communicates clearly and works well with others.

• You’re totally comfortable communicating in English, both written and spoken. If you also speak Dutch and French, it’s definitely a plus!

About SAMY

SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter. We are the first international ecosystem fueled by creativity, technology and culture, and by a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients, including Europe, the U.S. and Latin America, who live and breathe social-first. Together, we create relevancy in the social universe for blue-chip brands such as L’Oréal, The North Face, Diageo, Microsoft and Samsung, among others. Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further. To defy the status quo. To reshape our world. This is your opportunity to work around the globe. With exciting clients. In projects that shape the industry.

What we offer

• Mentally feel well: We invest in mental health! Use OpenUp (https://openup.com/nl/) and participate in valuable courses. OpenUp provides quick and approachable access to mental health courses, health checks, interviews and 1-on-1 consultations with a psychologist via phone, chat and video. It is a preventative measure to address mental health issues early on.

• Learn and grow: Grow personally and professionally, through workshops and inspiring speakers.

• Having fun: We relax together. Think: iconic theme parties, after-work drinks with our legendary smoke machine and fun trips away.

• Lunch, snacks & drinks: A fridge well-filled, healthy snacks, delicious coffee and our unforgettable office bar with the signature team5pm beer!

• Save for later: Save directly 2% on your gross wage with ASR Onsdoenpensioen. Add more if you’d like!

• Cool gadgets: We make sure you have all the tools to do your work, including a Macbook.

• We pay for your calls: Claim the costs for your phone plan up to €50,- per month.

• Unlimited vacation days (NL): Take as many vacation days as you’d like. We trust each other’s own responsibility!

• From a to b: We make sure you can come to our office smoothly; with a free Swapfiets, a public transport card or a new pair of sneakers ;-)

• Hybrid Work Modality: Enjoy the best of both worlds with our flexible hybrid work setup, working 3 days from the office, designed to connect, create, and inspire.

• Flexible Working Hours: Promote a healthy work-life balance.

• International Work Environment: Be part of a truly diverse and multicultural global family with opportunities to meet peers and work from any of our offices 3 weeks per year. 

• Career Growth Opportunities: Access career paths, in-house online training, and the mobility plan to expand beyond local opportunities.

• Entrepreneurial Ecosystem: Opportunity to actively participate in the creation and growth of new ventures through SAMY Awards and Jaguar Incubator.

• Global Briefs: Opportunity to actively participate in SAMY’s global growth by contributing to exciting client pitches and volunteering for projects aligned with your dream brands, target countries, or passions.