TLO Operations Intern

The TLO Genius Academy Intern will support the effective adoption, administration and ongoing use of Teamleader Orbit across SAMY’s global operations.

Working under the guidance of the TLO Genius Academy trainer the intern will progressively develop the knowledge and confidence to manage routine user requests, support onboarding and offboarding, assist with timesheet administration, maintain accurate system data and help users resolve common platform-related issues.

This role does not require previous experience, we are looking for a willingness to learn and the ability to take ownership of assigned tasks while working collaboratively with colleagues across different teams and geographies.

The academy will be a 6 month contract  where we will train 6 interns in the art of TLO roll out. After the 6 month academy depending on the progress of the candidate full time contracts may be offered to shortlisted candidates to join the TLO genius hub

Responsibilities

• Ensure accurate and complete operational data through the effective administration and reconciliation of Teamleader Orbit (TLO). 

• Support operational reporting and resource planning by maintaining reliable project and capacity data. 

• Maintain a well-structured and secure operational systems environment across TLO.

• On-board and off-board new team members; conduct data audits on leave, timesheet hours and profile details, action tickets regarding troubleshooting queries from team members; and communicate daily with the wider global team regarding timesheet queries.

• Own the monthly TLO reconciliation process by reviewing, validating, and finalising all employee timesheets before month-end deadlines. 

• Monitor timesheet completion throughout the month and proactively follow up with employees and managers to ensure accurate and timely submissions. 

• Identify hours incorrectly allocated to non-billable categories and work with employees and managers to ensure accurate project allocation and reporting TLO. Maintain high standards of data quality within Teamleader Orbit and support the continuous improvement of time registration processes. 

• Effectively communicate with a wider global team on a day to day basis.

Competencies

• Learning agility

• Attention to detail

• Problem-solving

• Ownership and accountability

• Initiative

• Teamwork

• Adaptability

• Self starter, independent worker, excellent written and verbal communicator

Compensation & Benefits

• Monthly salary of 15k.

• Travel reimbursement with a cap of 5k which is paid out monthly in arrears.